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Don’t let funds shortage prevent you or your customer from acquiring hardware.” (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm08/26/20112922fd08-94d4-42b0-ac6a-e449bef4e9deLeadership / CEO: Pricing and Positioning Cloud Computing Services for Maximum Margins (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm08/26/2011c878c5c2-a5e5-4f6f-9642-da391c3c83a5Leadership / CEO: How to Manage Business Financials in 30-Minutes a Month: For Partners in the MSP Industry (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm08/26/2011d1fab2cc-a943-4bfd-b84b-0586ff7073f8Marketing: Leveraging the Media to Generate Leads (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm08/26/2011f1f0798d-5fb5-46b1-94a1-ce5971e03256Service Delivery: Incident Management Service Desk Workflows and Alerting (XLSX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm08/25/2011a78abdaa-5eb1-42f2-ae04-ec9fae12d1d2Service Delivery: How To Configure Your PSA Solution To Maximize Its Effectiveness in Portal Ticket Creation, Incident Workflow, Alerting and Escalation (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm08/25/20118a5b05ef-d8f3-4aa4-82e4-9719c066c0d5Sales: Business Networking 101 – What you need to know to create a gusher of leads (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/29/2011d8f5dfa0-785e-4f0d-945c-2d82b853d20bService Delivery: ITIL Based Incident Management Best Practices For Service Excellence (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm07/27/20112b515729-70ec-4ced-937f-5f317e865a05Free Documents: Processes and Procedures Necessary for Managed Services Delivery (PDF)MSP Universityhttp://www.mspu.us/premium/documents/free-documents.htm07/17/20112c8c4e1b-0f4d-499a-a50c-50f5d4514a0aSales: Step 4 of the 7 step sales process: Presentation (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/15/2011d98184ed-fd78-44a2-887d-3243ba93fc09Sales: Creating Successful Sales Compensation Plans (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/15/201123b53d04-dff2-4e58-9f19-438d8c3d369fSales: Step 2 of the 7 Step Sales Process: Warm – Up (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/15/2011c1841aef-a6ab-4b83-a1ec-f18706c67e28Sales: When New Sales Can Wreck Your Business: How to recognize the difference between good sales and bad (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/13/2011ce5c07ef-fb6d-4a5c-9666-6edfc91b53a6Sales: Selling Security In SMB Market (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/11/2011c9a043d9-eb54-4412-9183-ceccbe93ccd2Sales: Step 1 of the 7 Step Sales Process: Strategic Preparation and Prospecting (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm07/05/2011902343af-ec30-45f6-b521-6da1a7b06ca1Marketing: Warning: Effective Marketing Principles Can Be Habit-Forming! 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(PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/30/2011e285c2ac-03cd-49c5-b3c8-9e96e821ec10Sales: DISC as a Sales Tool (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/28/2011ad53876d-2c84-4b7d-837e-2365e12e7ca3Marketing: Choosing the right Educational topics for Healthcare providers (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/28/20110a093d45-ef9f-4134-bdce-0293d6a1dba7Service Delivery: The Role of the Service Manager (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/24/2011cd291a16-a070-4045-ab65-20dc857d0d07Free Documents: The Project Managment Process (PDF)MSP Universityhttp://www.mspu.us/premium/documents/free-documents.htm03/24/201198127a48-a050-4e6a-8b9e-0919c8637710Free Documents: The Service Dispatch Process (PDF)MSP Universityhttp://www.mspu.us/premium/documents/free-documents.htm03/24/201131df125b-5aa9-437d-9adf-ed3fd76653f4Leadership / CEO: Leadership: Finding the SWEET Spot! 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(PPT)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/20/201082ba30d1-90a5-48b9-bfc1-6360bb7baef6Sales: T1 Sales Training (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/2010c1005d4f-fce1-4ad5-a2c5-b110f67d2cf9Sales: Successful Appointment Setting and Telemarketing Techniques (PUB)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/2010885cfdc3-a74b-4c95-91e1-37be0e6dcab5Sales: Successful Appointment Setting and Telemarketing Techniques (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/2010cd150781-80dd-4f14-a6bf-b1317f13be10Sales: Successful Appointment Setting and Telemarketing Techniques (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/201041405612-7b92-429c-8a90-5856c471e93fFree Documents: Selling the Cloud as a Managed Service (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/free-documents.htm03/20/201018cf3714-f28d-4bd8-9049-b729369ada30Sales: Selling Managed Services 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Process Training - The Cost Savings Analysis (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/20100a565c7a-b2f6-4249-835c-466cacc12f3eSales: Sales Process Training - The Cost Savings Analysis (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/2010e8d8555d-9968-424a-8ec4-68d5caefe5a0Sales: Sales Process Training - Sales Closing Techniques (PDF)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/20102247313c-4736-4834-8d3e-d8b944070fb9Marketing: Promoting Managed Services Through Effective Search Engine Optimization (JPG)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/20/20101fac8cdc-e3fb-4b0f-97c3-f1918fd5f8ddMarketing: Promoting Managed Services Through Effective Search Engine Optimization (PPT)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/20/2010192e6041-5e2c-41bb-b981-b6d87be74512Marketing: Promoting Managed Services Through Effective Search Engine Optimization (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/20/2010cfe15466-793c-4111-aad1-027fca05f0e4Sales: Pricing Managed Services using the Profitability Matrix (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/201027cbde5c-14e0-4853-90b5-8ee17cb41868Sales: Pricing Managed Services using the Profitability Matrix (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/20/2010a370b4ff-6a5d-4581-b0fb-1c37f359a14aFinancial Acumen: Pricing Managed Services (XLS)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/20/20107c372a8b-b56c-4424-b4a0-58313d856b41Financial Acumen: Pricing Managed Services (XLS)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/20/2010ddf49fa5-2464-44e0-b366-5fedd395eca5Financial Acumen: Pricing Managed Services (PDF)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/20/2010f722a117-9940-4129-99d0-c85a88f583c0Marketing: Presenting the Web Development Proposal to the Client (RTF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20101e746e4f-e8bd-4cae-80d8-9906ee7d3635Marketing: Presenting the Web Development Proposal to the Client (XLS)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010c0f79558-b634-4059-90b6-de5ae4469221Marketing: Presenting the Web Development Proposal to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010f0a8b81f-9d42-473c-b147-7d4f0d1ba380Marketing: Presenting the Web Development Proposal to the Client (XLS)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010f4c0cfa0-9d50-4225-9bde-72ba70466d69Marketing: Presenting the Web Development Proposal to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010097ce2e2-079c-43b2-83d2-e4467575a54dMarketing: Presenting the Web Development PowerPoint Presentation to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/201098e2cfd6-8e4f-481a-9230-d8caab6f18e1Marketing: Presenting the Web Development PowerPoint Presentation to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20107585b8d6-36aa-43f5-82f6-01b408b6d920Marketing: Presenting the Web Development PowerPoint Presentation to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20105da4c2b3-7a97-44f5-9d1e-c2f0b6ed67b8Marketing: Presenting the Web Development PowerPoint Presentation to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20102f9c4661-e83c-4c71-a356-fe0e97f0ae30Sales: Presenting the VoIP Proposal to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010312e8632-ec26-4a1b-be65-d4f530c85b09Sales: Presenting The VoIP PowerPoint Presentation to The Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201092a9d8f1-35d8-4bf0-ab1b-44971fef522bSales: Presenting The VoIP PowerPoint Presentation to The Client (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20106bd57f0d-6b14-4143-b222-9d5853574e5dSales: Presenting the T1 PowerPoint Presentation to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010d433069f-9c59-4a7b-8782-ee4e09962346Sales: Presenting the T1 PowerPoint Presentation to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20109002df0b-dbbc-488e-8240-991e19e14d9aMarketing: Presenting the Business Continuity Proposal to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010965ccf02-f563-4e19-b9c7-c385cb7d7a25Marketing: Presenting the Business Continuity Proposal to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010fe040d14-95be-442e-87a1-f2dabad40b80Marketing: Presenting the Business Continuity Proposal to the Client (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/2010e9d81a13-6a47-4703-8433-cc227ff6699bMarketing: Presenting the Business Continuity Proposal to the Client (DOC)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20104f362c64-eae0-4250-a301-1197a4b5e854Marketing: Presenting the Business Continuity Proposal to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20109b29c595-3fd0-4a3a-83bf-16cccd42972bMarketing: Presenting the Business Continuity Plan PowerPoint Presentation to the Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/201043f5b40f-4117-4ef7-af60-38a63c1db7f4Leadership / CEO: Overview (PDF)MSP 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Universityhttp://www.mspu.us/premium/documents/vendor-relationships.htm03/19/20100d5b4395-1d65-4660-88e8-0672a64aa766Vendor Relationships: Managing Vendors Effectively (PPT)MSP Universityhttp://www.mspu.us/premium/documents/vendor-relationships.htm03/19/201055f4c2b2-76c4-485a-98f7-79940505b317Sales: Managed Services PowerPoint Presentation Role Play with Talking Points (WMV)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010d150891b-43c6-4dc5-8090-db8635e7d71dSales: Managed Services PowerPoint Presentation Role Play with Talking Points (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201029bb017d-efbd-4fac-9b28-abc3b1bb88c1Sales: Managed Services PowerPoint Presentation Role Play with Talking Points (DOC)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201046ce8981-587e-4d16-a139-92a181622fb5Sales: Managed Services PowerPoint Presentation Role Play with Talking Points (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201013336340-e6a9-4eb7-aedf-ed988b7df349Sales: Managed Services Agreement Presentation Role Play with Talking Points (WMV)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20100430dd14-43a0-4072-8c45-f718045be9adSales: Managed Services Agreement Presentation Role Play with Talking Points (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201007d039af-3e2b-4f1a-bddd-69f0470ecc59Sales: Managed Services Agreement Presentation Role Play with Talking Points (DOC)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20105cff9d21-9d37-4cce-b230-d017245315b3Sales: Managed Services Agreement Presentation Role Play with Talking Points (DOC)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/201041ecf5ad-8cd2-4aa7-8bbb-9af4de4a449eLeadership / CEO: Leveraging Managed Services to Sell More Solutions as The Trusted Advisor (XLS)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/201033941430-7eae-4a35-91cc-b927bc698ba3Leadership / CEO: Leveraging Managed Services to Sell More Solutions as The Trusted Advisor (PDF)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010a84961b2-644d-4438-873b-57efa6e13fa2Leadership / CEO: Leveraging Managed Services to Sell More Solutions as The Trusted Advisor (PDF)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010dbf30d27-0738-4ac3-b691-1981fed96810Leadership / CEO: How to Write a Successful Managed Services Business Plan (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010841ef971-68d3-4fc5-b382-815e51fb29b1Leadership / CEO: How to Write a Successful Managed Services Business Plan (XLS)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/20106547bd05-8865-4de6-8f4a-6a01334c8be5Leadership / CEO: How to Write a Successful Managed Services Business Plan (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010e1c28aa1-7aca-4552-be1c-2fc87d6dd5faLeadership / CEO: How to Write a Successful Managed Services Business Plan (XLSX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010592c3d25-a7b3-4cac-91cd-73ae293642c1Leadership / CEO: How to Write a Successful Managed Services Business Plan (DOC)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/19/2010506ef11b-d42c-4257-9850-6233b1074edaSales: How to Use the Cost Savings Analysis to Sell on Value (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20107e5eb190-0fe3-46dc-907c-a50fd489aad9Financial Acumen: How to use the Cost Savings Analysis to Sell on Value (WMV)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/19/2010dabf450d-b299-430f-a887-865ec5047d2aFinancial Acumen: How to use the Cost Savings Analysis to Sell on Value (XLS)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/19/2010d5f91caa-1c01-4957-9fe7-820cfade23f2Financial Acumen: How to use the Cost Savings Analysis to Sell on Value (XLS)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/19/201051f76219-8383-4bdc-871e-4c122cd8d580Financial Acumen: How to use the Cost Savings Analysis to Sell on Value (XLS)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/19/201084e7be37-a5c3-498b-bce1-fa1a1b7a4c4cFinancial Acumen: How to use the Cost Savings Analysis to Sell on Value (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/financial-acumen.htm03/19/20101c8255a2-a3e2-4ad5-be4b-d69a9aaf110cSales: How to Succeed with Managed Services - Part 6 Trusted Advisor (PDF)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010cbaf4175-bca8-4a71-985e-e5b5a85386d7Marketing: How to Succeed with Managed Services - Part 5 Marketing (PDF)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/19/20101ca82303-c477-4607-8a00-8652ab57ff79Sales: How to Succeed with Managed Services - Part 3 Agreement (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010b8fec771-fe86-4427-a117-6f638d90c4e8Sales: How to Succeed with Managed Services - Part 3 Agreement (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010297c373c-c276-4f5c-aecf-a4380da9d668Sales: How to Succeed with Managed Services - Part 3 Agreement (PDF)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010c7d6f418-4755-4169-88d4-54614285f1f8Sales: How to Succeed with Managed Services - Part 2 Pricing (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/2010ad10c493-8520-490f-81b5-fad9e77d86cfSales: How to Succeed with Managed Services - Part 2 Pricing (XLS)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/19/20101b9c277c-f714-4a39-97ea-298f2172df5cSales: How to Succeed with 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Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/20105b228812-4d15-478f-bc57-4c744dce08b2Sales: Closing the Deal - How to Make Signing Your Managed Services Agreements Irresistible to your Clients (PDF)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/2010ca6c85a7-4ed2-494c-8eeb-d4b3299be09aService Delivery: Choosing the Best Monitoring Solution for your Client (PPT)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/18/2010338bae16-cfdc-4cb7-ad52-d4445d4d06e3Sales: Business-Winning Managed Services Proposal Design (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/2010b9ff5cfb-02a0-4169-a514-aaba245033c8Sales: Business-Winning Managed Services Proposal Design (DOC)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/2010dada5119-5c7c-4282-a244-d02426ec11d3Marketing: Business Continuity Plan Training (PPT)MSP 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Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/18/201088a6ffd9-3808-4682-b3fe-fee7e8993222Service Delivery: Additional Annuity-Based Solutions Training - Hardware as a Service (PPT)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/18/20103005dafc-f85b-4e8b-b577-6c3fe77ff256Talent Management: Conducting Effective Resume Reviews (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm03/18/2010f28d3b93-0fde-49f4-aa1b-f91788a8c433Talent Management: Conducting Effective Employment Interviews (PPT)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm03/18/2010020ce1ce-0742-4c41-899e-3915274eee25Sales: Business Continuity Plan Training (PPT)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/201083e49d35-91d6-476d-821c-1f0ec42fd0fdService Delivery: Becoming A Trusted Advisor For Annuity Based Solutions (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/18/2010eebc1e2d-aab1-431c-98f7-8b1c2a243a91Sales: Becoming a Trusted Advisor (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm03/18/20106a59ad62-ded3-424c-8262-21b11c207c8eMarketing: Appointment Setting and Telemarketing Techniques (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/18/2010646d804f-ba72-46df-a4cb-147bc5cdbac3Service Delivery: 2010: The Year of The Cloud (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/18/2010d67e5176-2803-4b8e-bdbe-f0cc1dad8cfdMarketing: Marketing Managed Services (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/marketing.htm03/18/2010b9f09923-71e6-41a9-b9f6-02f50f204016Leadership / CEO: Business Winning Managed Services Proposal Design (PPTX)MSP Universityhttp://www.mspu.us/premium/documents/leadership-ceo.htm03/18/20107006b9f9-2a12-4f27-9a67-4cf0e7ee72ddService Delivery: Calculating Service Margins (PDF)MSP Universityhttp://www.mspu.us/premium/documents/service-delivery.htm03/08/2010a9dd2fe9-772a-49a7-8248-5983abd9ffb8Sales: Fulfillment Partner Consulting Agreement (DOCX)MSP Universityhttp://www.mspu.us/premium/documents/sales.htm11/30/20094aaf1866-071e-4f7d-8881-7cf21f72010bTalent Management: Service Manager Role (PDF)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm11/04/20090fcfcb84-b2ba-46a1-ac41-029fb5a7175fTalent Management: Service Dispatch Role (PDF)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm11/04/20096788427d-cd1c-45c4-965c-6cf7cc1e8594Talent Management: Sales Engineer Role (PDF)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm11/04/20099829cacf-f401-4ab9-9f3b-c136d90999a1Talent Management: Sales Assistant Role (PDF)MSP Universityhttp://www.mspu.us/premium/documents/talent-management.htm11/04/20092ea775d6-f451-4f76-aa6e-571144333c64Talent Management: Project Manager Role (PDF)MSP 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