Managed Services Provider University

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Basic Community Partner Operations Dashboard

Videos

How to Use Our Basic Training Dashboards for Maximum Effectiveness

FREE TRAINING - DASH001

Watch this short video to learn how to utilize our training dashboards to make the most of your MSP University membership. Topics covered include a description of each component of the Dashboards including Webcasts, forms, tools, calculators, collateral, Peer Groups and Boot Camps and how to access them via Icon and traditional navigation.

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Managed Services Core Concepts

FREE TRAINING - VOPT301

What is Managed Services? Everybody knows about network monitoring and remote Help Desk, but there is much, much more to a best in class Managed Service Provider organization than a few tools. This session defines Managed Services and includes a discussion that illustrates why Managed Services is a very different service delivery model than you may be accustomed to. Also explored are the benefits of delivering Managed Services - both to your clients and your organization.

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Managed Services Pricing Overview

FREE TRAINING - VOPT302

This session focuses on the most popular Managed Services Pricing strategies used by Managed Service Providers for their Managed Services deliverables, and the pros and cons of each. The discussion highlights the differences between Per Device, Per User, Per Service and Value Pricing, and how each affects profitability, client perception and commoditization. Also discussed are the benefits that Value Pricing has in promoting the consultative, Trusted Advisor role critical to maximizing client relationships and delivering solutions deep into client environments. Effective Managed Services sales and marketing strategies are also covered, including how to effectively message the benefit your IT Managed Services offering brings to your clients.

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How to Develop and Implement KPIs to Grow Your Business

FREE TRAINING - VOPT303

This session focuses on each and every strategic item necessary for Best In Class Business performance, including the tactical tasks and measurements required for successful transformation. Topics include a granular, step-by-step overview of MSP University’s process for individual Business Unit improvement, yielding increased efficiencies, client satisfaction and net profits.

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