| DOWNLOAD |
2010: The Year of The Cloud (PPTX) |
| DOWNLOAD |
Additional Annuity-Based Solutions Training - Hardware as a Service (PPT) |
| DOWNLOAD |
Additional Annuity-Based Solutions Training - Hosted VoIP (PPTX) |
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Additional Annuity-Based Solutions Training - Remote Backup and Storage Solutions (PPT) |
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Becoming A Trusted Advisor For Annuity Based Solutions (PPTX) |
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Calculating Service Margins (PDF) |
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Choosing the Best Monitoring Solution for your Client (PPT) |
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Client Information Document-Technology Assessment (DOC) |
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Creating a Managed Services Agreement (PDF) |
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Creating an Infrastructure Upgrade and Managed Services Proposal (PDF) |
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Creating Your Infrastructure Upgrade and Managed Services Proposal (PPT) |
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Creating Your Infrastructure Upgrade and Managed Services Proposal (DOC) |
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Creating Your Infrastructure Upgrade and Managed Services Proposal (PPTX) |
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Day To Day NOC And Service Desk Service Delivery Blueprint (PPTX) |
| DOWNLOAD |
Developing an Effective Helpdesk SLA and Escalation Process (DOC) |
| DOWNLOAD |
Developing an Effective Helpdesk SLA and Escalation Process (DOC) |
| DOWNLOAD |
Developing an Effective Helpdesk SLA and Escalation Process (PDF) |
| DOWNLOAD |
Developing an Effective Helpdesk SLA and Escalation Process (DOC) |
| DOWNLOAD |
Developing an Effective Helpdesk SLA and Escalation Process (PPT) |
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Forms - Employment Agreement (DOCX) |
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Forms - Equipment Loan Agreement (DOCX) |
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Forms - Hardware Warranty Services Agreement Example (DOCX) |
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Forms - I.T. Solutions and Managed Services Proposal Template (DOCX) |
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Forms - Managed Services Agreement Example (DOCX) |
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Forms - Offer Letter (DOCX) |
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Help Desk Escalation Process (DOC) |
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Help Desk Escalation Process (DOC) |
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Help Desk Graphical Escalation Process (PDF) |
| DOWNLOAD |
Help Desk Graphical Escalation Process (PDF) |
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How Managed Services Providers Determine Their Total Cost of Service Delivery (PPTX) |
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How to Engage Intelligent Enterprise's Helpdesk (DOC) |
| DOWNLOAD |
How to Engage Intelligent Enterprise's Helpdesk (DOC) |
| DOWNLOAD |
How to Engage Intelligent Enterprise's Helpdesk (PDF) |
| DOWNLOAD |
How to Engage Intelligent Enterprise's Helpdesk (PDF) |
| DOWNLOAD |
How to Engage Intelligent Enterprise's Helpdesk (PDF) |
| DOWNLOAD |
How to Engage Intelligent Enterprise's Helpdesk (DOC) |
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Infrastructure, Service Desk and NOC Requirements for Managed Services Delivery (PDF) |
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Managed Services Agreement Example (DOC) |
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Managed Services Appointment Confirmation Email Template (HTM) |
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Managed Services Appointment Confirmation Postcard (PUB) |
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Managed Services Client Presentation (PPT) |
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Managed Services Client Solution Roadmap (XLS) |
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Managed Services Core Concepts (PPTX) |
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Managed Services Existing Client Cost Analysis (XLS) |
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Managed Services Legal Client Presentation (PPT) |
| DOWNLOAD |
Managed Services Letter Of Agency (DOC) |
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Managed Services Marketing Email Template to Existing Clients (HTML) |
| DOWNLOAD |
Managed Services Marketing Email Template to New Clients (HTML) |
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Managed Services Marketing Flyer (PUB) |
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Managed Services Marketing Letter (DOC) |
| DOWNLOAD |
Managed Services Marketing Letter to Existing Clients (DOC) |
| DOWNLOAD |
Managed Services Marketing Postcard to New Clients (PUB) |
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Managed Services Needs Analysis (PUB) |
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Managed Services New Client Savings Analysis (XLS) |
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Managed Services New Client Savings Analysis - Example (XLS) |
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Managed Services Profitability Matrix (XLS) |
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Managed Services T1 Presentation (PPT) |
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Managed Services Thank You Email Template (HTM) |
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Managed Services Thank You Postcard (PUB) |
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Managed Services Vendor Management Form (XLS) |
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Managed Services VoIP Presentation (PPT) |
| DOWNLOAD |
Managed Services Welcome Email Template (HTML) |
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Managed Services Welcome Letter (DOC) |
| DOWNLOAD |
Microsoft TS2 Managed Services Webcast (WMV) |
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NOC Operations Best Practices (PPTX) |
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Outsourcing your NOC and Service Desk Effectively (PPTX) |
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Problem Management Best Practices (PPTX) |
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Processes and Procedures Necessary for Managed Services Delivery (PDF) |
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Project Change Order Request (DOCX) |
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Project Management Best Practices (DOCX) |
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Project Management Best Practices (DOCX) |
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Project Management Best Practices (PPTX) |
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Project Management Best Practices (DOCX) |
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Project Management Plan Acceptance Agreement (DOCX) |
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Project Phase-overall Project Acceptance (DOCX) |
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Running your NOC (PPTX) |
| DOWNLOAD |
SDT945 - Project Management - A Step By Step Walkthrough (PPTX) |
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Service Desk Best Practices (PPTX) |
| DOWNLOAD |
Service Dispatch Best Practices (PPTX) |
| DOWNLOAD |
Take Managed Services To The Next Level with Results Software! (PDF) |
| DOWNLOAD |
Take Managed Services To The Next Level with Results Software! (PPT) |
| DOWNLOAD |
The 3 Cloud Service Models: SaaS, PaaS, IaaS (PPTX) |
| DOWNLOAD |
The Best I.T. Service Delivery BOOK EVER! (4.4 PDF) (PDF) |
| DOWNLOAD |
The Best NOC and Service Desk Operations BOOK EVER! (PDF) |
| DOWNLOAD |
The Role and Importance of the Sales Engineer (PDF) |
| DOWNLOAD |
Tools - Employment Ad Field Engineer (DOCX) |
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Tools - Employment Ad Inventory Manager (DOCX) |
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Tools - Employment Ad NOC Engineer (DOCX) |
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Tools - Employment Ad Project Manager (DOCX) |
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Tools - Employment Ad Purchasing Manager (DOCX) |
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Tools - Employment Ad Sales Engineer (DOCX) |
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Tools - Employment Ad Service Desk Engineer (DOCX) |
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Tools - Employment Ad Service Dispatcher (DOCX) |
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Tools - Employment Ad Service Manager (DOCX) |
| DOWNLOAD |
Tools - HR Hiring Checklist for a New Technical Person (DOCX) |
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Tools - HR Interview Questions for a New Technical Person (DOCX) |
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Tools - Infrastructure deployment plan (MPP) |
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Tools - Managed Services Business Plan Template (DOC) |
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Tools - Managed Services Business Plan White Paper (DOC) |
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Tools - Managed Services, Your Business Plan and You PowerPoint (PDF) |
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Tools - Microsoft Office 2007 deployment (MPP) |
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Tools - Microsoft Windows SharePoint Services deployment.mpp (MPP) |
| DOWNLOAD |
Tools - Problem Management and Resolution Process Example (DOCX) |
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Tools - Project management plan (MPP) |
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Tools Necessary for Managed Services Delivery (PDF) |
| DOWNLOAD |
Training Technical Staff For Maximum Results (PPTX) |
| DOWNLOAD |
Webcast - Developing an Effective Helpdesk SLA and Escalation Process (WMV) |
| DOWNLOAD |
Webcast - Hardware as a Service (WMV) |
| DOWNLOAD |
Webcast - How to Prepare an IT Solutions and Managed Services Proposal (WMV) |
| DOWNLOAD |
Webcast - Managed Services, Your Business Plan and You (WMV) |
| DOWNLOAD |
Webcast - Pricing and Positioning I.T. and Managed Services (WMV) |
| DOWNLOAD |
Webcast -How to Create your Managed Services Agreement (WMV) |
| DOWNLOAD |
Who's Afraid of the Big Bad Cloud? (PDF) |
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Win Wire HTML Template (HTML) |
