Focus on the Work that Generates the Highest Profit for your Business
Your IT Solutions Company has high-value core activities and services. Do you want to spend your time handling your clients’ simple and sometimes mundane issues as well?
Dove Help Desk is a full service US-based Technical Help Desk specifically set up to provide quick solutions to common problems with benefits such as:
Support Your Branding:
The Help Desk is branded with your company’s name providing a seamless interface with your service. We set up a toll free number for you answered with your company name.
Set Up Easily:
We are familiar with many third party tools like Connect Wise, ZenDesk, TrackIT, Autotask, Zenith, IT Control, Level Platforms and Kaseya so we are ready to integrate with your solutions for your customers.
Manage Your Costs:
We handle your clients’ technical issues over the phone and via the internet, resolving problems quickly, while escalating to you those that need higher level attention. Per incident and flat fee plans available.
Reporting to find projects for improvement:
We log al issues and provide monthly summaries of trends so you can identify projects to improve your clients’ technical set up and increase the value of your service for them.
We provide a lower-cost, higher-value solution to your problem.
Help Desk Technical Support
Working seamlessly as an extension of your organization, the Dove Help Desk technical help desk team responds to all of your customers’ incoming support calls, emails and internet help requests. You set the limit on what we do so we are never infringing on the activity that builds your business. Our Help Desk is branded according to your company name so the service is truly seamless to your customers.
Feedback Reports & Analysis
Every support call and its resolution is logged by Dove Help Desk professionals who then carefully analyze the data to provide you with valuable customer feedback reports and proposals including:
- Call Activity Reports: Monthly Customer call activity summaries
- Repetitive Issue Reports: Reports identifying common problem areas.
Customer Satisfaction Surveys
Did you ever wonder what your customers think of your service and what other services they would like to have you provide? We can craft a satisfaction survey specifically for your customers. Using a random sample of your customer base, or with random call backs, we can collate information useful to you for building your business.
Add a help desk to your business and Free up your technical resources for more complex issues.
Call us today at (781) 862-8855