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TRAINING / ON DEMAND AUDIO TRAINING / THE BEST IT SERVICE DELIVERY BOOK EVER
020: Section 3: The Professional Services Delivery Model
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The Guide to a Successful Managed Services Practice eBook (PDF)
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The Best I.T. Sales & Marketing BOOK EVER! eBook (PDF)
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The Best I.T. Service Delivery BOOK EVER! eBook (PDF)
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The Best It Service Delivery B
Sales Process & Solution Training
The Guide to a Successful Managed Services Practice
The Best I.T. Sales & Marketing BOOK EVER!
The Best I.T. Service Delivery BOOK EVER!
001: Opening Thank You
002: About The Author Erick Simpson
003: Dedication
004: Acknowledgements
005: Foreword
006: Preface
007: Introduction
008: Build Maintain Maximize And Migrate
009: Identify Or Determine Your It Service Delivery Model
010: Section 1: The Hardware Warranty Services Delivery Model
011: Build The Hardware Warranty Services Delivery Model
012: Maintain The Hardware Warranty Services Delivery Model
013: Maximize The Hardware Warranty Services Delivery Model
014: Migrate The Hardware Warranty Services Delivery Model
015: Section 2: The Break Fix Services Delivery Model
016: Build The Break Fix Services Delivery Model
017: Maintain The Break Fix Services Delivery Model
018: Maximize The Break Fix Services Delivery Model
019: Migrate The Break Fix Services Delivery Model
020: Section 3: The Professional Services Delivery Model
021: Build The Professional Services Delivery Model
022: Maintain The Professional Services Delivery Model
023: Maximize The Professional Services Delivery Model
024: Migrate The Professional Services Delivery Model
025: Section 4: The Managed Services Delivery Model
026: Build The Managed Services Delivery Model
027: Maintain The Managed Services Delivery Model
028: Maximize The Managed Services Delivery Model
029: Section 5: Hiring And Training Technical Staff
030: Writing Effective Employment Agreements
031: Using Disc Behavioral Profiles Before Interviewing Candidates
032: The Interview Process For Hiring Technical Staff
033: The Offer Letter
034: The Employment Agreement
035: The Equipment Loan Agreement
036: Compensation Plans
037: Training Technical Staff
038: Section 6: Resources
039: Section 7: Forms Tools And Collateral
040: MSP University
041: Whats On The Download
042: Closing Thank You
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