Presenter: Erick Simpson
As a Managed Services Provider, in order to maintain efficiencies, profitability and client satisfaction, choices need to be made in the areas of Remote Monitoring and Management (RMM) tools, development of effective SLA and Escalation Processes for your Service Desk and managing your and your clients' vendors effectively. This Webinar provides key insights into these critical areas for Managed Service Providers in order to improve their IT Service Management acumen and profitability.
