Presenter: Mo Guerrero, Partner Support Manager, MSP University
What is Managed Services? Everybody knows about network monitoring and remote Help Desk, but there is much, much more to a best in class Managed Service Provider organization than a few tools. This session defines Managed Services and includes a discussion that illustrates why Managed Services is a very different service delivery model than you may be accustomed to. Also explored are the benefits of delivering Managed Services - both to your clients and your organization.
