Presenter: Erick Simpson
This session focuses on developing and implementing an effective, efficient on-boarding process for new managed services clients. Once the decision has been made to begin service delivery for a new client, the outsourced service provider or internal service manager must execute an effective, efficient on-boarding process in order to meet client and end user expectations and facilitate future service. A poorly designed and executed on-boarding process will quickly erode client and end user confidence and satisfaction and increase service delivery difficulty and cost for the outsourced service provider or internal service manager. No matter how you slice it, this is not the way to begin a new client relationship. A successful on-boarding process begins before the decision is made to deliver services to the client.
