Managed Services Provider University

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TRAINING / ON DEMAND VIDEO TRAINING / SERVICE DELIVERY

SDT317: Managed Services Core Concepts 3

Video Summary

Presenter: Kate Hunt

What is Managed Services? Everybody knows about network monitoring and remote Help Desk, but there is much, much more to a best in class Managed Service Provider organization than a few tools. This Webcast defines Managed Services, and includes a discussion that illustrates why Managed Services is a very different service delivery model than perhaps you’re accustomed to. Also explored are the benefits of delivering Managed Services - both to your clients and yourself.

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