Presenter: Erick Simpson-MSP University-VP and CIO
What is the secret to motivating Service Desk personnel? As a Managed Services Provider, your Service Desks staffs compensation plans and goals need to be significantly different from those of a time and materials-based provider. This session focuses on how to build and incentive and compensation strategy that rewards your Service Desk staff for reaching and sustaining 5 KPIs that increase net profits and client satisfaction.
