Presenter: Erick Simpson, VP & CIO MSP University, Len DiCostanzo, Senior VP & Dean, Autotask Academy
This session cuts through the clutter and show you how you can leverage customer survey and benchmarking tools to secure your current clients – and successfully attract new ones. Most service providers believe theyre doing a good job for their clients...until the clients stop doing business with them. Have you ever been blind-sided by a long-term or solid client leaving you for a competitor? Have you had a promising new account mysteriously drift away after just one or two engagements? Would you like to improve service delivery, increase client satisfaction and work to secure clients for life? View this Webcast to learn how to take advantage of properly constructed and executed surveys to help increase your clients’ satisfaction with your services and improve your service delivery effectiveness.
