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TRAINING / ON DEMAND VIDEO TRAINING / SERVICE DELIVERY
SDT903: Outsourcing your NOC and Service Desk Effectively
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Presenter: Erick Simpson
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SDT304
“2010: The Year of The Cloud” with Kate Hunt, Steve Staso CEO, Field and Wave Solutions
SDT305
“Additional Annuity-Based Solutions Training - Hardware as a Service” with Erick Simpson, Karl Palachuk CEO KP Enterprises
SDT306
“Additional Annuity-Based Solutions Training - Hosted VoIP” with Gary Beechum
SDT307
“Additional Annuity-Based Solutions Training - Remote Backup and Storage Solutions” with Erick Simpson
SDT308
“Additional Annuity-Based Solutions Training - T1's” with Gary Beechum
SDT009
“Additional Annuity-Based Solutions Training - VoIP” with Gary Beechum
SDT010
“Additional Annuity-Based Solutions Training - Websites” with Gary Beechum
SDT971
“Addressing Client Cloud Security Issues” with Earle Humphreys/Iteex/CEO
SDT011
“Becoming a Trusted Advisor for Annuity-Based Solutions” with Kate Hunt
SDT957
“Best In Class Service Delivery Business Unit Strategic Improvement Plan” with Erick Simpson, Vice President & CIO, MSP University
SDT952
“Building A Healthcare It Practice To Generate Years Of Profitable Recurring Revenue” with Erick Simpson, Vice President & CIO, MSP University
SDT007
“Business Continuity Plan Training” with Kate Hunt
SDT309
“Choosing the Best Monitoring Solution for your Client” with Erick Simpson
SDT985
“Creating a Lean Service Operation” with Barbara Dove/Dove Help Desk/CEO
SDT310
“Creating an Effective, Step-By-Step Sales Funnel Process for T1, Website, and VoIP Solutions” with Gary Beechum
SDT338
“Creating And Implementing A Comprehensive Data Protection Framework” with Paul Song-Sales Operation Specialist-Symform
SDT312
“Creating Your Infrastructure Upgrade and Managed Services Proposal” with Erick Simpson
SDT311
“Creating Your Infrastructure Upgrade and Managed Services Proposal” with Erick Simpson
SDT963
“CRM solutions for Medical Specialty Providers equals growth – for them and for you” with Michael Honig/ Results Software/Sr. Director of Business Development
SDT962
“CRM to enable the Virtual Office” with Michael Honig/ Results Software/Sr. Director of Business Development
SDT944
“Day To Day NOC And Service Desk Service Delivery Blueprint” with Erick Simpson
SDT950
“Desktop Migration Project Planning Walk-Through” with Erick Simpson, Vice President & CIO, MSP University
SDT313
“Developing Additional Annuity-Based Solutions As The Trusted Advisor” with Gary Beechum
SDT236
“Everything Youve Heard About the Cloud is Wrong” with Vlad Mazek
SDT980
“Get Your Server Out of the Closet!” with Ivan Hurtt/Verio
SDT020
“Habits of Highly Effective Solution Providers: Habit #5” with Jason Beal
SDT979
“Hardware as a Service Demystified: Biggest Secrets Revealed "How to Provide HaaS on Your Own"” with Frank Gurnee, Equus MSP Solutions, Vice President Channel Sales
SDT961
“Healthcare Security – Key Regulations & Client Services/Actions” with Earle Humphreys/Iteex/CEO
SDT337
“Healthcare Security Overview Client Actions” with Earle Humphreys-CEO- ITEEX, Inc.
SDT948
“How Managed Services Providers Determine Their Total Cost of Service Delivery” with Erick Simpson
SDT018
“How to Conduct Effective Business Breakfasts and Lunch and Learn Events to Increase Sales Opportunities” with Erick Simpson
SDT954
“How to Conduct Strategic Quarterly Business Reviews as a Trusted Advisor” with Erick Simpson, Vice President & CIO, MSP University
SDT977
“How To Configure Your PSA Solution To Maximize Its Effectiveness in Portal Ticket Creation, Incident Workflow, Alerting and Escalation” with Erick Simpson/MSP University/ Vice President & CIO
SDT006
“How to Effectively On-Board New Managed Services Clients” with Erick Simpson
SDT976
“How to Maximize Your Managed Services Efficiencies and Profits with N-able” with Gavin Garbutt, Co-Founder and CEO, N-able Technologies
SDT960
“How to provide Cloud services to clients” with Earle Humphreys/Iteex/CEO
SDT342
“How To Use Surveys Effectively To Increase Client Satisfaction And Continually Improve Your Service Delivery” with Erick Simpson, VP & CIO MSP University, Len DiCostanzo, Senior VP & Dean, Autotask Academy
SDT335
“Incenting Service Desk Personnel For Maximum Performance” with Erick Simpson-MSP University-VP and CIO
SDT967
“ITIL Based Incident Management Best Practices For Service Excellence” with Erick Simpson, Vice President & CIO, MSP University
SDT967
“ITIL Based Incident Management Best Practices For Service Excellence” with Erick Simpson, Vice President & CIO, MSP University
SDT978
“Learn how to leverage the challenges in the Healthcare market around HIPAA and HITECH” with Jim Hare/eGestalt Technologies Inc./VP of World-Wide Sales
SDT316
“Managed Services Core Concepts 2” with Kate Hunt
SDT317
“Managed Services Core Concepts 3” with Kate Hunt
SDT014
“Managing Vendor Partnering Relationships for Mutual Success” with Jason Beal
SDT235
“Maximize Margins By Determining Your True Cost of Service Delivery” with Erick Simpson
SDT012
“Migrating From SBS to The Cloud Part I: The View from 20,000 Feet” with Karl Paluchak
SDT234
“Migrating From SBS to The Cloud Part II: Options, Hardware, Software, and Service Considerations” with Karl Paluchak
SDT237
“Migrating From SBS to The Cloud Part III: Building a New Business Model” with Karl Paluchak
SDT966
“MSP University’s Million Dollar Managed Services Practice Accelerator: Service Delivery” with Erick Simpson/MSP University/Vice President & CIO
SDT319
“NOC Operations Best Practices” with Erick Simpson
SDT955
“Onsite Service Delivery Best Practices” with Erick Simpson, Vice President & CIO, MSP University
SDT903
“Outsourcing your NOC and Service Desk Effectively” with Erick Simpson
SDT974
“Pricing Your Managed Services Programs – Items to Consider” with Stefanie Hammond/N-Able/ Senior Partner Development Specialist
SDT320
“Problem Management Best Practices” with Erick Simpson
SDT973
“Program Development Best Practices. Things to Consider Before Designing Your Managed Service Packages” with Stefanie Hammond/N-Able/ Senior Partner Development Specialist
SDT946
“Project Management - A Step By Step Walkthrough” with Erick Simpson
SDT321
“Project Management Best Practices” with Erick Simpson
SDT322
“Running your NOC and Service Desk By The Numbers” with Kate Hunt, Erick Simpson
SDT970
“Security Issues For Electronic Medical Records Solutions(EMR)” with Earle Humphreys/Iteex/CEO
SDT323
“Selling HaaS and Managed Services - Warm Up and Needs Analysis 1” with Kate Hunt, Frank Gurnee VP VAR Channel Sales, CharTec
SDT968
“SEO and Social Media Services Demystified: How to Profitably Resell these Services” with Todd Olson, Senior Director Professional Services and Sales Operations – Verio
SDT339
“Server Migration Project Planning Walk-Through” with Erick Simpson-MSP University-Vice President & CIO
SDT324
“Service Desk Best Practices” with Erick Simpson
SDT325
“Service Dispatch Best Practices” with Erick Simpson
SDT945
“The 3 Cloud Service Models: SaaS, PaaS, IaaS” with
SDT972
“The Business Case for Cloud Computing Services” with Erick Simpson, Vice President & CIO, MSP University
SDT341
“The Cloud: A Threat Or Opportunity?” with Earle Humphreys-ITEEx-CEO
SDT334
“The Cloud: A Threat Or Opportunity?” with Earle Humphreys- ITEEx
SDT982
“The Role and Importance of the Project Coordinator” with Erick Simpson/MSP University/ Vice President & CIO
SDT958
“The Role of the Service Manager” with Erick Simpson, Vice President & CIO, MSP University
SDT981
“Top 5 ITIL Best Practices MSPs should adopt” with Arvind Parthiban/ ManageEngine / Sr.Product Consultant - ITSM
SDT947
“Training Technical Staff For Maximum Results” with Erick Simpson
SDT983
“Understanding the Cloud and Software as a Service” with Thomas Porter, Ph.D. Sr. Analyst/Corporate Development & Strategic Alliances
SDT008
“Virtualization in the Market in 2010” with Kate Hunt, Dave Sobel CEO, Evolve Technologies
LDR125
“Web Hosting: Open the Door to New Business” with Janine Soika, Marketing Leader, Channel Marketing & Programs, Verio Inc.
SDT016
“What can Efolder Do For You?” with Jan Spring
SDT017
“What you don’t know CAN hurt you: the other half of a Managed Services Solution” with Jeff Hanestad and Pramod Kolanu
SDT975
“When is it Time to Hire an Assistant?” with Liza Magcale, eLiaise, Inc.
SDT921
“Who's Afraid of the Big Bad Cloud?” with Dave Sobel
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