Presenter: Erick Simpson/MSP University/Vice President & CIO
Service Delivery is one of the most critical areas to focus on when striving to realize this achievable goal. This Webcast focuses on how to break your service delivery teams’ performance down into measurable tactical activities and manage them through MSP University’s Sales Engineering, Project Management and Service Desk Key Performance Indicators (KPIs). These KPIs are tailored to measure improvement or lack thereof in your service delivery business units, providing the visibility you need in order to succeed.
