Presenter: Arvind Parthiban/ ManageEngine / Sr.Product Consultant - ITSM
Recent buzz in the MSP world is ITIL. But the ITIL Ocean is filled with numerous Best Practice Tips for all cases and scenarios. Not all processes are relevant in an MSP environment; right processes must be chosen for every team/company. This webinar will talk about the right ITIL Processes & Best Practices that MSPs can adopt to run their business effectively. About the Author: Arvind Parthiban has over 6 years of experience in ITSM and has shown expertise in worldwide service desk implementations and consulting. As a high-skilled trainer and consultant, Arvind has assisted many global companies with their IT needs. In his recent white paper “When Reality Hits ITIL Implementations”, Arvind has insisted that it is very important to understand your environment and get the basics in ITIL right before proceeding any further.
