Managed Services Provider University

Upcoming Boot Camps

Our Service Delivery Track:

How much could your organization benefit from:

• Your entire technical staff learning efficient, duplicable best-practices for service delivery
• Your sales engineers learning best practices for project scoping and quoting for maximum effectiveness and profitability
• Your project managers learning how to properly schedule, allocate and manage resources with solid risk management, change management and communications management processes to combat scope creep and project losses
• Your service desk and NOC staff learning proper incident and problem management and remediation processes and procedures to maximize efficiencies and utilization

As an attendee to our Service Delivery track, your technical staff will work with our instructors to learn and apply standardized, best practices-based project and incident management processes and procedures that can immediately increase their efficiencies along with your clients’ satisfaction. Professional Services Automation, Remote Monitoring and Management and Remote Control tool requirements, functionality and integration are covered in detail, as well as best practices for SLA management and service request prioritization, escalation and management.

• Learn standardized, best practices-based project and incident management processes and procedures that can immediately increase your efficiencies along with client satisfaction
• Explore rock-solid sales engineering processes and effective proposal creation
• Cover a step-by-step ITIL-based incident and problem management process to standardize on and ensure your staff delivers services efficiently and effectively
• Participate in an overview of Professional Services Automation, Remote Monitoring and Management and Remote Control tool requirements, functionality and interaction to maximize your resources and scale your services profitably
• Dive deep into best practices for SLA management and service request prioritization, escalation and management to increase your effectiveness and client satisfaction
• Discover the pros and cons of utilizing 3rd-party service desks and how to manage and integrate them successfully into your service delivery offering
• Identify the service delivery business unit’s key performance indicators and how to report on and improve them
• Explore best practices for overall Service Management improvement and success

This Track is recommended for: Technical Managers, Project Managers, Sales Engineers, Professional Services, NOC and Service Desk Personnel